Privacy Policy
Last updated: October 7, 2025
Vibeartz (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent way, in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, make a purchase, or otherwise interact with us.
By using our website or services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
1. What Personal Information We Collect (APP 3)
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
We may collect the following types of personal information:
Name
Postal and delivery address
Email address and phone number
Billing information and payment details (processed securely via third-party payment providers)
Order and transaction details
Account login details (if applicable)
Communications you send to us
Device, browser, IP address, and usage data collected via cookies and analytics tools
We do not intentionally collect sensitive information.
2. How We Collect Personal Information (APP 3 & 5)
We collect personal information in the following ways:
Directly from you when you place an order, contact us, subscribe to emails, or create an account
Automatically through your use of our website (cookies, analytics, and similar technologies)
From third-party service providers who assist us in operating our website and processing payments
Where reasonable and practicable, we collect personal information directly from you.
3. Why We Collect, Use and Disclose Personal Information (APP 6)
We collect, use, and disclose personal information for purposes including:
Processing orders and payments
Providing products and services
Communicating with you about orders, enquiries, or customer support
Improving our website, products, and customer experience
Marketing and promotional communications (you may opt out at any time)
Preventing fraud and ensuring website security
Complying with legal obligations
We will only use or disclose your personal information for the primary purpose for which it was collected, or for a related purpose you would reasonably expect.
4. Disclosure of Personal Information (APP 6 & 8)
We may disclose your personal information to:
Payment processors and financial institutions
Shipping and fulfillment providers
IT service providers, website hosting providers, and analytics services
Marketing and email communication platforms
Professional advisers (such as accountants or legal advisers)
Government or regulatory authorities where required by law
Some third-party service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with the APPs.
5. Website Hosting, Cookies and Analytics (APP 1 & 5)
Our website is hosted on WordPress and may use plugins, cookies, and third-party analytics tools (such as Google Analytics) to:
Improve website functionality
Analyse traffic and usage patterns
Deliver relevant marketing content
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
6. Direct Marketing (APP 7)
We may send marketing communications by email or other channels where permitted by law.
You can opt out of receiving marketing communications at any time by:
Clicking the “unsubscribe” link in our emails, or
Contacting us directly using the details below
7. Access and Correction of Personal Information (APP 12 & 13)
You have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate, outdated, or incomplete personal information
To make a request, please contact us using the details below. We may need to verify your identity before responding.
8. Security of Personal Information (APP 11)
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to fulfil its purpose or meet legal requirements.
9. Complaints (APP 1)
If you believe we have breached the Australian Privacy Principles, you may contact us to make a complaint. We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated “Last updated” date.
11. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or make a privacy complaint, please contact us:
Vibeartz
📍 12/11 Bulcock Street, Caloundra QLD 4551, Australia
📧 info@vibeartz.com